What Families Should Know About School Busing
Specialized busing is a special education related service that goes on your child's Individualized Education Program (IEP).
- In late August, you should receive both a letter in the mail and a call with your child's busing information.
- Visit www.optnyc.org/public1 with your child's Office of Student Information Systems (OSIS)/identification number (found on the IEP) to find the bus company, route, sequence, size, and type of bus. If you can't find this information online and do not receive a letter, call the Office of Pupil Transportation (OPT) at (718) 392-8855 with your child's OSIS number.
- Every school has one staff member in charge of busing. Get his or her name and contact information from your school's Parent Coordinator, secretary, or attendance coordinator.
- Call the bus company to confirm the time range for pick up and any accommodations listed on your child's IEP.
- If you would like to request that your child be dropped off from school at a different location than your home address, fill out a change of afterschool drop-off form and submit it to OPT in your borough. You can find the form here.
If you face any of these challenges:
- Bus arrives late or early at home
- Students on the bus have behavior issues
- Documented IEP busing services are not being provided (e.g. no lift or ramp where needed, required para not present, travel time exceeded, etc.)
Here's what you can do:
- Call OPT and file an official complaint that documents your problem(s).
- Have your child's OSIS# and bus route number.
- Call OPT every time this issue occurs, even if it means calling more than once per day.
- Keep a record of the dates, times, complaint numbers, and all people you speak with at OPT.
- Contact your school's busing coordinator every time the issue occurs as well.
Please download the PDF below. On the last page, you can write your child's bus information and can hang it up on your refrigerator or in a visible spot in your home.
Learning and School, Busing/specialized transportation, Navigating NYC schools and applications, Special education